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CUSTOM LANDSCAPE DESIGNER IMPROVES PROJECT MANAGEMENT AND CLIENT COMMUNICATION WITH KAZELI
Our Business
Salisbury Landscaping specializes in custom design and build of residential landscapes. For more information about what we do: www.salisburylandscaping.ca
Our Challenges
Having multiple designers, each using separate systems for tracking and communicating with clients, with no centralized way to manage or monitor this client communication, at times left us out of touch with project status, client service and satisfaction levels.
Also with several landscape projects and designs always going on at the same time and with each designer managing around 50 clients throughout the year, it was difficult to prioritize our commitments, with specific client requirements occasionally getting overlooked or lost in the workload.
Once a project is completed its transferred between our various departments to our warranty department, but with no centralized process in-place to manage this transfer of information, data was sometimes inconsistent, incomplete or even lost. There was also no systematic or uniform client follow-up process.
It was also very challenging to monitor or track client or internal projects, communications and data without physically chasing down information between different departments and individual designers from within the office.
Why We Chose Kazeli
Kazeli provides a simple and immediate way to centralizing internal and external communication. It also makes it refreshingly simple to track, share and monitor project status and information and prioritize the different phases of each project. Using Kazeli’s features we were also able to streamline the flow of information and to effortlessly automate our follow-up processes and it has also become possible for us to log in and track the status of any project, view any internal or client communication and files from any computer anywhere inside or outside the office.
The Kazeli Experience
Our experience so far has been great. They have made sure that every transition happened very promptly and accurately. Now it is up to us to make it successful and we know that the Kazeli team is always available to help.
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