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As a specialist it is our continual aim to develop our business, providing our customers with the best shopping experience possible.
We aim to constantly review and improve the unique offerings and services that customers see as our unique selling proposition, and therefore maintain our position as the leading specialist retailer in the growing market of technology.
In the coming years this will include:
•People - We are expanding the range of training opportunities for all our staff, and developing our management team.
•Stores - The controlled expansion of our store base in Cyprus will ensure customers have easy access to our stores in all territories.
•Communication - upgrading our IT systems and usage of new customer informatics software will allow us to communicate more effectively, and understand even better what our customers require.
MAD Company in Cyprus
Our customers can now identify us with a strong brand and they know that they will receive a level of quality and enjoyment in their MAD shopping experience. We pride ourselves on our customer focused policies, which comprise of:
•Price Promise: If you find it cheaper elsewhere, we’ll match it!
•Let Us Reward You: The programme that rewards your loyalty, where you can earn points on purchases, get exclusive offers and other benefits.
•We have introduced our own pc brand [[[ATHLOS]]] which offers quality excellence and an easy option for people that would like to assemble their own PC. We have initiated our own software program where customers can assemble their own PC in-store. Quality is always an issue, therefore we offer a 3 year warrantee with any purchase of any ATHLOS PC and if there is any problem within 10 days of purchase we will exchange it for a brand new system
•www.mad.biz.cy Home shopping, release dates, screenshots, videos, news, previews of technology updates, new products and reviews!
•Call +357 22750505 For any information on the way we do things or just to let us know what you think.
We believe that these policies differentiate us from our competitors, and we can only do this when we give our staff the tools to ensure that we deliver the very best experience to our customers. It is the dedication of our staff that ensures we can deliver on our promises. This very experience is being constantly updated and refreshed in-store. We have a new, light and friendlier look, utilising our colour palette.
Our customers are the highest priority for us, which is why we place great importance on our Reward Card scheme. We launched our loyalty programme and the MAD Discount Card. The scheme has become a key communication and marketing tool for the company.
MADBIZ.CY
The site was established to ensure that the MAD brand is represented within new media, through our e-commerce site, www.mad.biz.cy. Our new media arm is a vital part of the business as it allows us to provide our customers with the facility to shop anywhere, any time. Our online store now interprets the look and feel of our new look store for the web and has many new features including international ordering. Service to our customer continues to be our number one priority, and this is still the case on the web as we continually aim to make our site helpful, efficient, informative and approachable. We aim to bring our customer service from the store onto the web.
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